Refund policy

We want you to love your AIRLINEPOPS™ order. Because our pops are a food product, our return policy works a little differently than it would for other products.

At a glance

  • Contact us within 30 days of receiving your order if something is wrong.
  • We can only accept returns of unopened packs in their original packaging.
  • Damaged, incorrect or defective order? We'll review it and work to make it right with a replacement, store credit or refund.
  • Approved refunds are processed to your original payment method within 10 business days.

Returns

You have 30 days from the date you receive your order to contact us about a problem with your items.

For safety and hygiene reasons, we cannot accept returns of opened or partially used food products. We are only able to accept returns of unopened packs in their original packaging.

We will usually offer a replacement or refund if:

  • Your order arrived damaged
  • You received the wrong item
  • There is a quality issue with the product

How to Start a Return

Email us at info@airlinepops.com with:

  • Your name
  • Your order number
  • A short description of the issue
  • Photos of the product and packaging (if damaged or defective)

If your return is accepted, we will send you instructions on how and where to send your package, or confirm your refund or replacement. Items sent back to us without first contacting us will not be accepted.

Our return address is:

AIRLINEPOPS™
1900 NE 3rd St., Suite 106
Bend, OR 97701
USA

Damages and Issues

Please check your order as soon as it arrives. If your items are damaged or defective, or you receive the wrong item, contact us right away. We will review the issue and work to make it right with a replacement, store credit or refund.

Non-Returnable Items

Because AIRLINEPOPS™ are a food product, we cannot accept returns of:

  • Opened packs or any product where the seal is broken
  • Partially used items
  • Sale items
  • Gift cards

Not sure whether your item can be returned? Email us before sending anything back.

Exchanges

We do not offer direct exchanges. If you would like a different flavor or product, here is the simplest way:

  1. Contact us about your original order.
  2. If a return is approved, we will process your refund once we receive and inspect the items (if a return is required).
  3. Place a new order for the product you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. To be eligible, your items must be unopened, unused and in their original packaging, and you will need proof of purchase.

To cancel or return an EU order, email info@airlinepops.com and we will send you the next steps.

Refunds

Once we have received and inspected your return (if a return is required), we will email you to let you know whether your refund has been approved.

If approved, we will process the refund to your original payment method within 10 business days. Your bank or card provider may take a little longer to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@airlinepops.com.

Questions?

You can always email info@airlinepops.com with any questions about returns. See also our Shipping Policy.